We believe that individual services do not create the benefit, which can be provided by implementation of a total service package. Following this approach we offer our customers to purchase comprehensive packages of services. The benefits of the results of our research for the customer: we provide accurate information about test object   and guidance on the further most appropriate direction of movement – we provide information on the lack of business trainings, present proposals on changes in motivational system and corrections of customer service standard. We always emphasize that a mystery shopper research should be associated with employee motivation system and their bonus payments – all of this contribute not only to the improvement of business processes, but also provides obvious benefits to the business itself.