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About us


SeeNext – research agency of mystery consumer

We believe that high quality information allows taking better decisions, so the main priority of our work is presentation of quality and objective information. We specialize in the field of mystery shopping survey, because we firmly believe that we are the agency offering the highest quality services of mystery shopping in Lithuania and Latvia. When carrying out any project, we strictly adhere to the deadlines, because we feel responsibility not only to our customer, but also understand their obligations in respect of related parties.

The network of our researchers includes more than 650 high-quality trained mystery consumers, so we can respond to every task entrusted to us quickly and efficiently.

We implement the exclusive program on preparation of mystery consumers that helps ensure the presentation of highly objective and detailed survey data. We also work with a unique, specially designed for us, business management system, which allows us to present the survey material to our clients simply and clearly, and they are able to review it in a convenient way.

Work with different business sectors such as catering establishments, hotels, retail/wholesale trade and service operators, has helped us to accumulate versatile experience that helps us to see the market widely as well as to envisage its overall trends. Moreover, we devote very much time for seeing into the specifics of each client’s business in order to understand essential needs and expectations related to the development of business. We seek only one result so that at the end of the project, the client would fully be satisfied with our work.

Our prepared survey reports are like an organic action plan, which summarizes the survey information and indicates precise and specific recommendations for actions for further improvement of business activities of the client.

Process


Experience has allowed us to make sure that integrated services and their consistent execution provide much better results than individual works. We see the mystery shopping survey as a continuous process, because only then we can expect the maximum mutual benefit. By using the data of mystery shopping survey, we develop targeted training programs that help to eliminate weak and to enhance strong sides of activities of companies; we introduce motivational systems and customer service standards. We would like to emphasize that the mystery shopping survey should be integrated and linked to the motivational system of the company as well as to other relevant factors, since only then you can expect a higher level of customer service and achieve better performance of the company by focusing on the continuous improvement process.

Philosophy


We do not seek to compete at the lower price, because our goal is the execution of the highest quality services on the market of mystery shopping survey.

Quality


We follow the principle that all works we undertake are especially important, therefore, when carrying out them, we strive to maintain the exemplary quality standard. We prepare mystery consumers very carefully whom we have developed special training and testing programs for mystery consumers, which ensure extremely high level of quality of the projects. We belong to the MSPA Europe association, uniting mystery shopping agencies in Europe. We constantly follow the latest market trends and try to improve and be innovative.

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Mission:

Creation of positive changes in the field of customer service

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Vision:

Creation of maximum added value for our customers in pursuance of their business goals through provision of comprehensive, personalized services

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Values:

Quality, Flexibility, Expedition

Mission:

Creation of positive changes in the field of customer service

Vision:

Creation of maximum added value for our customers in pursuance of their business goals through provision of comprehensive, personalized services

Values:

Quality, Flexibility, Expedition

SERVICES

SERVICES

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