Services

SeeNext - projektų rašymas, rengimas

Mystery shopping research

Mystery shopping research is carried out by specially trained professionals, who create the impression of ordinary customers. Their work involves visits in the target location, the use of services provided, consultations and close monitoring of the work of staff. After the visit in the target location, the mystery consumer evaluates the level of services provided by surveyed persons, describing experience of own visit and drawing up a special report. During the research, it is recorded whether the staff serves the clients based on the service standard of the company and whether it creates the added value for the company.

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Surveys

We perform different type and scale data collection projects/surveys in Lithuania. Project customers are both public and private sector organizations. Wide network of interviewers allows us to collect large amounts of data quickly and efficiently. We can collect data quickly and efficiently in all 10 counties of Lithuania. The data collection methods include direct survey method (PAPI, CAPI), telephone surveys (CATI), online survey (WAPI). We carry out mystery shopping, conduct surveys of focus groups, product testing and tasting. The data can be collected in Lithuanian, Russian and English languages. The data collected is provided to the client in a form acceptable to him.

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SeeNext - apklausų vykdymas

Trainings

The program is dedicated to the staff serving the clients in catering establishments, who are in direct contact with clients when selling the products of the company. The program focuses on the improvement of communication skills in order to achieve better personal service (sales) results of an employee and professionalism at work.

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SeeNext - apklausų vykdymas
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